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Access for All Media Quality and the User Experience
One of the goals of human factors research and development Our Speech and Multimedia Transmission Quality committee
today is to find innovative approaches to extend digital (TC STQ) continues to address the growing demand for
inclusion. Increasing the uptake and use of new technologies wideband and ‘super-wideband’ (bandwidth up to 14 kHz)
can benefit both individual members of society and industry. speech communication and multimedia in hands-free and
video phone applications. In 2016 we revised our TR on
In 2016 our Human Factors committee (TC HF) finished its speech samples and their use for Quality of Service (QoS)
work in response to EC Mandate M/473 on the inclusion testing, in order to include guidance on super-wideband.
of ‘Design for All’ in relevant standardisation initiatives.
Considerable effort went into implementing best practice in Work progressed well on a revision of our four ESs on the
our creation and distribution of electronic documents and in transmission requirements for narrowband and wideband
making our meetings and minutes accessible to all. wireless terminals (hands-free/handset and headset), aimed
at optimising end-to-end quality. We updated our ESs on
We continued to address the needs of users with cognitive the transmission requirements for narrowband Voice over
disabilities when interacting with ICT systems. We published Internet Protocol (VoIP) terminals.
a TR which identifies the functional needs of people with
cognitive and learning disabilities (including dyslexia and We continued to revise our multipart TS on the QoS aspects
dementia). We also published an ETSI Guide (EG) which of popular mobile services to reflect the latest developments
contains recommendations for the design and development in mobile telecommunications.
of applications, services and devices to enable the elderly
and users with learning disabilities to exploit the potential of We updated various documents related to background noise,
user interfaces and mobile technologies. terminal testing and QoS parameters. We continued to
develop a TR on bandwidth calculations and prioritisation in
VoIP systems.

We continued work on a new TS aimed at improving listening
quality for people with impaired hearing.

Work also continued on a new TS on evaluating the
performance of wearable devices for speech communication,
and we started work on a new TR on the status of technical
aspects of net neutrality, including broadband access
aspects.

We published a TS which defines the minimum
requirements for detecting emotions in the measurement of
telecommunication applications, with the aim of improving
subjective testing.

We began new work on mobile communications which will
include a specification on the QoS aspects of mission-critical
applications, along with a framework for multi-service testing
and reports on the QoS aspects of Wi-Fi off-loading and Voice
over Wi-Fi and services related to the Internet of Things (IoT),
5G and video.
Our User Group works with our other committees to ensure
We initiated work on a new EG on device and service the needs of users are considered. In 2016 the group
terminology. continued its work on a Special Report (SR) on users’ needs
in relation to the IoT and a TR on the evaluation of reference
We began a pre-study of the human factors aspects of values for the quality of ICT services, with the aim of helping
the services in smart, accessible, sustainable cities and users select the most appropriate supplier.
communities.
In December, we began to prepare a work programme in Safety
response to the European Union’s new Directive on the Our Safety committee (TC SAFETY) continued to monitor
accessibility of the websites and mobile applications of public developments in electromagnetic fields (EMF), electrical
sector bodies. safety and safety in cable television systems, and continues
to work with CENELEC on the updating of EMF standards for
In 2016 our Special Committee on Emergency the Radio Equipment Directive.
Telecommunications (SC EMTEL) worked on various aspects
of emergency calling and alerting messages for users with
special needs.

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